Family Connects FAQ for Families

Congratulations on the arrival of your child! We believe that every family needs support after bringing home a baby. The needs are different in each family – from help with feeding and safe sleep to getting information about childcare and parenting groups. Family Connects Henderson County (FCHC) supports parents like you by offering a free home visit by a registered nurse. The nurse will provide a child health check, answer your questions, and link you with community resources to connect your child to a healthy future. 


I am not a resident of Henderson County, North Carolina. Am I eligible for a nurse home visit?  

FCHC is available to residents in Henderson and Polk counties. Register for your FREE nurse visit here. To find other locations where the program model is available, please visit Family Connect International

When will my nurse visit happen?  

The visit is typically scheduled for around 3 weeks postpartum. However, visits may be scheduled for up to 12 weeks postpartum at a time convenient for the parent. Exceptions are made for babies who have been hospitalized and discharged at a later date. 

What happens during a visit?   

FCHC support takes many forms. Our registered nurses always provide a health check for baby and make sure the birthing parent is recovering well after childbirth. Depending on the family’s interests and needs, nurses offer help with breastfeeding, childcare resources, recommending financial resources, locating parenting classes, identifying and coping with postpartum depression, dealing with social isolation or new family dynamics, and many other issues. Our nurses are experts in supporting families of newborns with resources right here in our community. 

FCHC brings together families, community agencies, and healthcare providers to give babies the best environment for growth. FCHC nurtures this growth by visiting parents and babies from the comfort of their own homes and connecting them with community supports. 

What happens after my visit?  

Right after your visit, we will send you a packet in the mail that includes a $25 Ingles gift card, a book and a onesie for your baby, and other goodies! This packet will also include helpful information about the important things you talked about with your nurse so you can take fewer notes and just relax and chat during your visit. If you want some extra help answering the many questions we all have after the birth of a child, check out the links below.

Finally, a few weeks after your visit, we'll give you a call to make sure your referrals worked out if we helped you make any. We'll also ask about your visit to make sure you got all the help you needed. If you missed this phone call or if you find it easier to fill out a survey, click this link to give us feedback that will help us make sure all the parents we serve get the support they deserve. 

Links you may find helpful:

Information for Parents of Infants and Toddlers
Self Care for New Moms (postpartum healing, emotional support, etc)
Caring for Infants
Postpartum Support International - lots of resources for emotional support

Call the PSI HelpLine:
#1 En Español or #2 English 

Text "Help" to 800-944-4773 (EN)
Text En Español: 971-203-7773

List of PSI's Online Support Groups

I have a pediatrician/family doctor. Why do I need a nurse home visit?  

Participation in FCHC is recommended by area pediatricians, obstetricians, and family practitioners. FCHC has partnered with these physicians to ensure a smooth transition for newborns and their parents. Your home visit does not replace a pediatric or postpartum visit but is an additional chance to spend one-on-one time with a health care professional in the comfort of your own home; your visit is a great way to have a health check in between the time you leave the hospital and your six-week checkup. Your doctor relies on the information gathered by FCHC nurses to enhance your care. 

Why is the program for all families with newborns? Shouldn’t we focus on high-needs families instead?  

Every family with a newborn has needs, and focusing on demographic risks does not reach all families who can benefit from parent support. Our program data show that 94 percent of parents who have received a nurse home visit needed support in at least one area after the birth of their child. Studies of the Family Connects model show improved outcomes in child health and well-being in all types of families, and, when families are in need of longer-term assistance, a nurse home visit is a great way to ensure they are connected to resources that will make a difference. 

What credentials and experience do FCHC nurses have? 

All FCHC nurses are Registered Nurses (RN) with several years of clinical and/or community health experience with a focus on maternal and child health. You can read more about each nurse and the Family Connects Henderson County team here.

Will my nurse speak Spanish or another language other than English?  

Our services are available in Spanish as well as many other languages, including ASL. 

Does my residency status affect my eligibility for a nurse home visit?  

No. FCHC nurses do not ask, nor report, U.S. residency status.  

What if my family has special circumstances, such as adoption, a child in the NICU, or infant loss?  

FCHC nurses are well-trained, and equipped to handle many unique family situations. Whatever your family’s individual circumstances, our nurses can provide you and your family with a visit to offer support and resources that can guide you through this time.

love the sound of this! Is there a way I can learn more or get involved?  

Yes! FCHC convenes a Community Advisory Board that meets monthly to provide guidance, strengthen community collaboration, and share updates. We actively seek out representation from all corners of the community and would love to have families join us as we work to make family support stronger. 




If you have questions, please reach out to:

Kelly HartProgram Director
(828) 693-1580
This email address is being protected from spambots. You need JavaScript enabled to view it.


This work is funded by North Carolina's Preschool Development Grant (PDG). This program is available without regard to race, color, national origin, disability, age, sex, political affiliation, or religion.