Family Connects FAQ for Families

Congratulations on the arrival of your child! We believe that every family needs support after bringing home a baby. The needs are different in each family – from help with feeding and safe sleep to getting information about childcare and parenting groups. Family Connects Henderson County (FCHC) supports parents like you by offering a free home visit by a registered nurse. The nurse will provide a child health check, answer your questions, and link you with community resources to connect your child to a healthy future. 


I am not a resident of Henderson County, North Carolina. Am I eligible for a nurse home visit?  

FCHC is available to residents in Henderson and Polk counties. To find other locations where the program model is available, please visit Family Connect International. 

When will my nurse visit happen?  

The visit is typically scheduled for around 3 weeks postpartum. However, visits may be scheduled for up to 12 weeks postpartum at a time convenient for the parent. Exceptions are made for babies who have been hospitalized and discharged at a later date. 

What happens during a visit?   

FCHC support takes many forms. Our registered nurses always provide a health check for baby and make sure the birthing parent is recovering well after childbirth. Depending on the family’s interests and needs, nurses offer help with breastfeeding, childcare resources, recommending financial resources, locating parenting classes, identifying and coping with postpartum depression, dealing with social isolation or new family dynamics, and many other issues. Our nurses are experts in supporting families of newborns with resources right here in our community. 

FCHC brings together families, community agencies, and healthcare providers to give babies the best environment for growth. FCHC nurtures this growth by visiting parents and babies from the comfort of their own homes and connecting them with community supports. 

I have a pediatrician/family doctor. Why do I need a nurse home visit?  

Participation in FCHC is recommended by area pediatricians, obstetricians, and family practitioners. FCHC has partnered with these physicians to ensure a smooth transition for newborns and their parents. Your home visit does not replace a pediatric or postpartum visit but is an additional chance to spend one-on-one time with a health care professional in the comfort of your own home; your visit is a great way to have a health check in between the time you leave the hospital and your six-week checkup. Your doctor relies on the information gathered by FCHC nurses to enhance your care. 

Why is the program for all families with newborns? Shouldn’t we focus on high-needs families instead?  

Every family with a newborn has needs, and focusing on demographic risks does not reach all families who can benefit from parent support. Our program data show that 94 percent of parents who have received a nurse home visit needed support in at least one area after the birth of their child. Studies of the Family Connects model show improved outcomes in child health and well-being in all types of families, and, when families are in need of longer-term assistance, a nurse home visit is a great way to ensure they are connected to resources that will make a difference. 

What credentials and experience do FCHC nurses have? 

All FCHC nurses are Registered Nurses (RN) with several years of clinical and/or community health experience with a focus on maternal and child health. 

Will my nurse speak Spanish or another language other than English?  

Our services are also available in Spanish.  

Does my residency status affect my eligibility for a nurse home visit?  

No. FCHC nurses do not ask, nor report U.S. residency status.  

What if my family has special circumstances, such as adoption, a child in the NICU, or infant loss?  

FCHC nurses are well-trained, and equipped to handle many unique family situations. Whatever your family’s individual circumstances, our nurses can provide you and your family with a visit to offer support and resources.

love the sound of this! Is there a way I can learn more or get involved?  

Yes! FCHC convenes a Community Advisory Board that meets monthly to provide guidance, strengthen community collaboration, and share community updates. We actively seek out representation from all corners of community and would love to have families join us as we work to make our community stronger. Please reach out to Samantha Jamison, Community Alignment Specialist to learn more about being involved in this way: This email address is being protected from spambots. You need JavaScript enabled to view it.




If you still have questions, please reach out to:

Ruth Ramírez-TafollaProgram Support Specialist 
(828) 678-2300
This email address is being protected from spambots. You need JavaScript enabled to view it.


This work is funded by North Carolina's Preschool Development Grant (PDG). This program is available without regard to race, color, national origin, disability, age, sex, political affiliation, or religion.