Join Smart Start Partnership for Children's team as a Bilingual Family Connects Data and Program Support Specialist!
The Bilingual Family Connects Data and Program Support Specialist works with a team of nurses to assist in coordinating Family Connects cases, including scheduling virtual home visits for families in the birthing hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conducting post-visit follow-up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes.
The Data and Program Support Specialist also oversees all aspects of data collection, maintenance, and reporting for the Family Connects site. This person acts as database super-user to assist other site staff with day-to-day use of the Salesforce database. The Data and Program Support Specialist is a liaison/point person between a site and Family Connects International when it comes to reporting bugs, enhancements, and requests related to the database. They will also be responsible for tracking database access; data checking, verification, and correction; building of datasets for analysis; and other processing as required.
Services will be provided in English and/or Spanish.